At ÂãÁÄÖ±²¥ service excellence is our way of focusing on delivering an experience which is human centred where individuals feel uplifted, inspired and where everyone can flourish.
Our ÂãÁÄÖ±²¥2025 vision is to be recognised world-wide as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice.
We aim to deliver on this by embedding a positive organisational culture through our ÂãÁÄÖ±²¥ values and our service excellence actions in our internal performance and development frameworks.
To ensure we have a positive impact on our environment, on others and on ourselves, therefore improving everyone’s experience, we have developed the following service excellence actions as a way to signal the attitudes and behaviours that align with our values. We particularly take action to recognise, support and celebrate kindness, respect, a positive mind-set and a caring approach in all our ÂãÁÄÖ±²¥ community.
Our service level ACTIONS
- We aim to make everyone feel welcome at ÂãÁÄÖ±²¥â€‹
- We want everyone to have a great experience​
- We are proud of our ÂãÁÄÖ±²¥ brand
- We value being part of a diverse ÂãÁÄÖ±²¥ community​
- We celebrate achievements and are positive role models​
- We care for our environment and our wider community
- We are passionate advocates of our ÂãÁÄÖ±²¥ values of excellence, inclusivity, responsibility and creativity​
- We keep a positive mindset
- We love what we do at ÂãÁÄÖ±²¥ to enrich society and advance knowledge
- We work hard to respond to the specific needs of others to make every interaction count​
- We choose to build effective relationships whilst achieving our tasks​
- We aim to inspire learning with creativity and a personalised approach
- We are adaptable and flexible, striving for continuous improvement​
- We ask for and respond positively to feedback​
- We are inclusive and take a proactive approach to understand different perspectives, and we use this knowledge to develop a personalised approach
- We embody our ÂãÁÄÖ±²¥ values
- We build trusting and lasting relationships​
- We ensure everyone feels that they belong to our ÂãÁÄÖ±²¥ community
We choose to work with our head, hand & heart as areas of equal importance, interrelated to each other to deliver service excellence in everything we do.
