You can contact our IT Service Desk 24 hours a day, seven days a week, if you need support with any ÂãÁÄÖ±²¥-related hardware or software.ÌýWe can also provide limited support for a personal device,Ìýthis will depend on the device and the issues you’re experiencing.Ìý

Before you contact us why not take a look at our Common IT problems and fixes to see if your issue is covered.

Contact us

Online

Visit theÌýÌý(watch the self-help video for user information)
Raise a fault or request e.g. access permissions, hardware requests.

Check ourÌýLog-in services pageÌýto accessÌýall of yourÌýkey ÂãÁÄÖ±²¥ systemsÌý- including changing your password.

Phone

Give us a callÌýany time, any day onÌý01202 965515Ìý´Ç°ùÌýfreephoneÌý0808 196 2332

  • 8am -Ìý5pm, Monday to Friday
    Full service support from the ÂãÁÄÖ±²¥ IT Services team
  • 5pm -Ìý8am, Monday to Friday and all day at the weekend
    Basic support over the phone is available from our out-of-hours team

Chat

Talk to usÌýusing theÌý
8.30am -Ìý4.45pm, Monday to Friday

Face-to-face

Visit the IT Counter
(Collection of hardware is Talbot Campus only)

CG25, Christchurch House,ÌýTalbot Campus
(See this on the Talbot Campus map under Locations, Student Support, ITÌýServices, No. 24):

  • 9am - 5pm Monday, Tuesday, Wednesday & Friday
  • 10am -Ìý5pmÌýÌýÌýThursdayÌý
  • Closed each day from 1pm -Ìý2pm

Ground Floor, Bournemouth Gateway Building, Lansdowne Campus:Ìý

  • 10am - 2pm Monday to Friday (Term time only)

Login issue form

Unable to log in using your ÂãÁÄÖ±²¥ user credentials?

If you are unable to log in using your ÂãÁÄÖ±²¥ user credentials, please complete ourÌý.Ìý

Please note:ÌýYou should only use this form for non-urgent issues.Ìý If your issue is urgent, please contact the Service Desk onÌý(01202 9)65515Ìý´Ç°ùÌýfreephone 0808 196 2332.Ìý

IT Learning Resources

ÂãÁÄÖ±²¥'s Ìýprovides a self-serve library of resources to support you with digital teaching and learning at ÂãÁÄÖ±²¥ such as M365 (Word, Excel and PowerPoint), SharePoint, NVivo, dissertation guidance, academic posters and JISC online surveys.